Help & FAQ
Answers to the questions we hear most. If yours is not here, your organization's admin or our team can help.
Getting started
Accounts, which app to install, browsers, desktop, and languages.
Your organization runs its own deployment of the platform, and its admin creates or invites accounts. If you do not have one yet, ask the admin who manages the app where you work or study.
Many organizations publish their own branded version of the app in the App Store and Google Play. If yours does, install that one. Otherwise install WhizWiz, the showcase app, from the store links on the download page and sign in with the details your admin gave you.
Yes. Open the web app, then on your phone go to Settings, Linked devices, and scan the QR code shown in the browser. The browser joins your account and stays in sync with your phone.
Yes. The desktop app is distributed through your organization's deployment. Ask your admin for the installer for your operating system.
Any language you need. The app ships with English and Arabic out of the box, including a full right-to-left layout, and your deployment can add its own translations from the admin console. Users change the language in Settings or follow the phone's language.
Admins can switch features on and off for their whole deployment. If you do not see calls, meetings, channels, the AI assistant, or another feature, your organization has most likely turned it off.
Messages and calls
Who you can reach, groups against channels, meetings, second calls, and the assistant.
The people your organization allows. Admins set communication rules that decide which roles and departments can reach each other, so the contact list you see is the one your organization intends.
A group is a conversation where every member can post. A channel is a broadcast: admins publish, subscribers read. Channels are used for announcements to a whole department or the entire organization.
Start a meeting from a chat or share a guest link with someone outside your organization. Guests wait in a lobby until a host admits them. If your admin allows recording, the recording lands in the chat the meeting belongs to.
Yes. Answer the second call and the first goes on hold. Swap between them at any time, and end either one without dropping the other.
Only the chat you ask it about. The assistant answers questions about one conversation at a time, through the AI provider your organization has approved. Your admin can turn it off entirely.
Yes. Long-press a message to edit it or delete it. Edited messages are marked as edited, and deleting removes the message for everyone in the chat.
Security and devices
Encryption, device approval, screen lock, lost phones, and backups.
Messages are end-to-end encrypted with the MLS or Signal protocol, as chosen by your organization's admin. In that mode, only the devices in the conversation can read them. Some organizations that must audit content use client-server encryption instead; your admin can tell you which mode your deployment uses.
No. WhizWiz Technologies provides the software and, when contracted, the hosting, but never holds the keys to end-to-end encrypted messages. Where an organization uses client-server encryption, content is available only to that organization's authorized auditors.
Some deployments require an admin to approve each new device before it can sign in. If you see a waiting screen after signing in on a new phone, your admin has not approved it yet.
In Settings, turn on Screen lock. The app then asks for your phone's biometrics or passcode when you open it, so a picked-up phone does not expose your conversations.
Tell your admin right away. They can remove the device from the console so it can no longer sign in or receive messages. If you have another linked device, you can also sign the lost phone out from the Linked devices screen.
Backups are set up in Settings and stored where your organization decides, encrypted with a key that stays with you. If your admin has disabled backups for the deployment, the option will not appear.
Still have a question?
Write to us and a person will answer. For questions about your own deployment, your organization's admin is the fastest route.